Privacy Policy
The following Privacy Policy provides a detailed explanation of how FIXIO GLOBAL MARKETS CO., LTD (“FIXIO”) collects, manages, and protects all confidential user information.

Preamble

The protection of privacy is one of our highest priorities. We are firmly committed to safeguarding personal data and complying with all applicable data protection requirements.
This Privacy Policy explains in detail the types of personal data we collect when you use our services, how we use such data, under what circumstances and with whom it may be shared, and the measures we take to maintain its security.
It also outlines your rights regarding the processing of your personal data and how to exercise those rights. We strongly recommend that you read and fully understand this Policy.

We reserve the right to amend this notice periodically. Therefore, it is important to review this notice for updates. All personal data held by us will be processed in accordance with the Privacy Notice in effect at that time.
If we make any material changes, we will notify you accordingly.

This notice applies to both clients and prospective clients.
If you are an employee, contractor, or third-party service provider of FIXIO, your personal data will be processed under your employment agreement, contractual relationship, or internal company policies. For more information, please contact us directly.

In this Privacy Notice, the terms “we”, “our”, “us”, “FIXIO”, “FIXIO FX”  refer, depending on the context, to the relevant entities within the FIXIO Group (unless otherwise specified).

Similarly, the terms “you,” “your,” or “yourself” refer, as appropriate, to our clients and potential clients (unless otherwise specified).

By accessing and using our website and communication channels, you acknowledge that you have read and understood this notice, including how we process your personal data.
Once you establish an account with us, this notice (including any updates) will govern the collection, storage, use, sharing, and processing of your personal data during and after your business relationship with us.

Our Identity

This Privacy Notice relates to the data processing activities of the following data controller entity within the FIXIO Group:

FIXIO GLOBAL MARKETS CO., LTD
Registered in: St. Lucia

FIXIO GLOBAL MARKETS CO., LTD performs significant processing on behalf of other FIXIO Group entities. Therefore, if you are a client of a non-European group entity, your personal data will be managed in accordance with this notice and afforded the same safeguards and rights described herein.

Nature and Collection of Personal Data

Within our operational scope, we collect personal data from clients and prospective clients, including but not limited to:

1. First and last name, and contact details

2. Date of birth and gender

3. Income and wealth information, details of assets and liabilities, account balances, trading statements, tax records, and financial statements

4. Professional and employment details

5. Geographic information

6. Trading knowledge, risk tolerance, and risk profile

7. IP address, device specifications, and data related to trading experience

8. Bank account, e-wallet, and credit card details

9. Website or app visits, traffic data, location data, weblogs, and other communication data

10. Cookies used to store and collect website usage information

We also maintain records of transactional activities, including:

1. Traded instruments

2. Trading and investment history, including invested amounts

3. Preferences for particular services and products

By law, we are required to verify your identity and details when opening a new account or adding a new representative to an existing account.
Under anti-money-laundering regulations, we must review and record specific documents—both photographic and non-photographic—according to prescribed standards.
These may include passports, driver’s licenses, national ID cards, utility bills, trust deeds, credit checks, or other data necessary to fulfill our obligations.

Corporate clients must provide additional information such as registered address, shareholder, director, and officer details in compliance with legal and regulatory requirements.

We may collect data through various means, including account applications, demo sign-up forms, webinar registration forms, website cookies, and similar tracking technologies.
We may also obtain information from third-party sources such as marketing lists, publicly available data, social media, partners, and intelligence databases.

Electronic or other communications may be documented and retained as evidence of interactions.

Disclosure of Personal Data

Personal data may be disclosed to the following parties for operational and regulatory purposes:

1. Other companies within the FIXIO Group providing financial or related services

2. Third-party application providers for apps, communication systems, and trading platforms

3. Contracted service providers for administration, IT, analytics, online marketing optimization, finance, compliance, insurance, or research

4. Introducing brokers and affiliates

5. Payment service providers and settlement banks

6. Auditors, contractors, and advisers for audit, assistance, or advisory purposes

7. Courts, tribunals, and regulatory authorities as required by law or contract

8. Governmental or enforcement agencies when legally mandated

Personal data shared with third parties is limited to the minimum necessary to fulfill contractual obligations. These third parties are prohibited from using personal data for purposes other than service provision.

Third-party websites linked to our site or app are not covered by this Privacy Notice. Their privacy practices and policies may differ and should be reviewed separately.

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Consent and Lawful Basis

The processing of personal data is based on one or more lawful grounds depending on the specific purpose:

1. Fulfillment of contractual obligations

2. Compliance with legal and regulatory requirements

3. Pursuit of legitimate business interests

Processing that exceeds these lawful bases requires the data subject’s explicit consent, which must be given voluntarily.
You may withdraw your consent at any time by contacting us or unsubscribing from our mailing list.

Personal data may also be used for marketing and communication purposes, subject to your right to opt out.

Management of Personal Data

We apply robust technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized access, disclosure, or processing.

A designated Data Protection Officer oversees personal data management.
Any external organization handling personal data must maintain privacy rights and comply with applicable data protection laws.

Our safeguards include staff training, password and two-factor authentication, segmented access to data, encryption, firewalls, intrusion detection systems, virus scans, secure networks, clean-desk policies, and both physical and electronic access controls.

Storage and Retention

Personal data is securely stored and safely disposed of when no longer required.
Certain records are retained to comply with investment service, anti-money-laundering, and regulatory obligations.
Data from incomplete or rejected account applications may be retained for up to six months.

Transfers of personal data outside the EEA are carried out with appropriate safeguards.

Data Subject Rights

You have the following rights:

1. Access to your personal data

2. Rectification of inaccuracies

3. Erasure of personal data (subject to legal constraints)

4. Objection to processing

5. Restriction of processing

6. Data portability

7. Withdrawal of consent

Requests can be made via email or online portal.
Complaints can also be submitted by email and escalated to the supervisory authority if necessary.
Certain rights may involve administrative fees.
All inquiries and complaints should first be directed to us and may be further escalated if unresolved.

For inquiries or complaints, please contact us at:
[email protected]