Frequently Asked Questions

You can open a trading account in the name of your company through the normal sign-up procedure.

Enter the personal information of the person who will be the authorized representative, log in to the FIXIO My Page, and upload official company documents such as a certified copy of corporate registration and articles of incorporation.

Upon receipt of all required documents, our back-office department will verify them and assist you in opening a corporate trading account.

FIXIO offers no-swap accounts due to religious reasons. However, fees may apply when trades in certain instruments are open for a specific number of days. To apply for a swap-free account, please contact Customer Support.

To open a joint account, each of you must first open a separate FIXIO account and then complete the joint account application form.

Please contact our Customer Support Department for a joint account request form.

Please note that joint accounts are only available to married couples or first degree relatives.

Yes, you can use up to five different trading accounts at FiXi (Fixi FX). You can open additional trading accounts via the FIXIO My page.

At FIXIO, you can open a trading account in "USD".

VIP Premium accounts are offered to select customers who deposit $20,000 or more and trade aggressively and in large volumes.

VIP customers can trade at low spreads and commissions, so simply by having a VIP account, you can reduce your trading costs and earn profits. 

See "Trading Account Types" for more details.

Yes, we offer demo accounts. A demo account is a valuable trading tool for beginners to learn how to trade and for experienced traders to try and test new strategies in a risk-free environment.

A demo account can be opened through the FIXIO My Page.

Please note that while a demo account presents real market conditions and prices, it is a simulation and may not always reasonably reflect all market conditions, as it may not work as well as a live account during periods of high volatility or low liquidity (market openings, news announcements, etc.). Please keep in mind that the account may not be able to reasonably reflect all market conditions at all times.

You can open as many demo accounts as you wish. Demo accounts can be funded via FIXIO My Page.

Please note, however, that demo accounts become invalid after 180 days.

Please note that while the demo account presents actual market conditions and prices, it is a simulation and may not always reasonably reflect all market conditions, as it may not work as well as a live account during periods of high volatility or low liquidity (market openings, news announcements, etc.). Please note that the margin and leverage settings are subject to change without notice.

Margin and leverage settings may differ between demo and live accounts, and you should not expect that success in a demo account will be replicated in live trading. Therefore, we strongly recommend that demo accounts be used only as a learning tool for inexperienced traders or as a place to test new trading strategies.

You can proceed to the account opening procedure by clicking the "Open Live Account" button on the official FIXIO website. Enter your name, country of residence, e-mail, nationality, date of birth, and cell phone number into the account opening form and set a password.

Next, we need your residential address. To ensure that we have your best interests at heart, we ask that you provide your occupation and educational background. This is where you will set up your default trading account settings.

You can then open additional real or demo accounts with other settings at any time. Immediately thereafter, please complete the identity verification process by clicking on the "Identity Verification" button on the My Page and uploading the images of the required documents.

The FIXIO team will send you an email with basic trading account information. Once you have completed the necessary verification process to start trading with FiXi, please deposit the funds into your trading account.

Various account types are available.

STP Standard
This is an account that allows you to trade based on the amount offered by FIXIO's partner financial institutions. This is ideal for beginners and customers who wish to trade in the medium to long term.

 ECN Standard
This is an account that allows you to trade directly through the interbank market. This account is best suited for customers who wish to trade in large amounts or for scalping trades.

STP Premier
An account with narrow spreads where trades are based on the amounts quoted by FIXIO's partner financial institutions. This account is best suited for advanced traders and customers who wish to engage in medium- to long-term trading.

 ECN Premier
This is a VIP-only account that allows you to trade directly through the interbank market at a reasonable trading commission rate. This account is best suited for customers who wish to trade in high volume or scalp.

For identity verification, a copy of a valid international passport, national ID card (e.g., My Number card), or driver's license is required.

For address verification, a proof of address document issued within the past three months that shows the customer's name and address is required.

You can check the required documents and current verification status at any time on the FIXIO My Page.

Sign in to your FIXIO My page using your email and password.

Prepare to take a photo for your passport, ID card, or driver's license.

(Proof of residency such as a bank balance statement or utility bill issued within the past three months may also be required).

Click the "Upload Identification Documents" button and select the name of the document you wish to submit.

In general, the back-office department will expedite the review of your application, and you can check the status of your application on the "Application Status" page of the FIXIO My Page.

For additional details, please refer to the User Guide on Identification Procedures, Please see from here.

Please note that you must upload your documents via My Page and that any documents sent via e-mail will not be accepted by the department in charge and will be automatically discarded.

Currency pairs are used in foreign exchange (Forex) trading. A currency pair represents a combination of two different currencies, meaning that one currency is valued against the other. Typically, certain currency combinations, known as major currency pairs, are commonly traded.

As an example, consider the most common currency pair, EUR/USD (Euro/USD). In this currency pair, the Euro is the base currency and the US dollar is the counter currency. In other words, how many U.S. dollars does one euro equal? For example, if EUR/USD is 1.20, one euro equals 1.20 US dollars.

Other major currency pairs include GBP/USD (British Pound Sterling/USD), USD/JPY (US Dollar/Japanese Yen), and USD/CH (US Dollar/Swiss Franc). These currency pairs are widely traded on exchanges and banks around the world.

Here are some examples of how to look at currency pairs.

Example 1: GBP/USD = 1.40 In this case, one pound (GBP) equals 1.40 US dollars (USD). In other words, if you have 1 GBP, its value is 1.40 USD.

Example 2: USD/JPY = 110.50 In this case, 1 US dollar (USD) equals 110.50 Japanese yen (JPY). In other words, if you have 1 USD, its value is 110.50 JPY.

The price of a currency pair is determined by the balance of supply and demand in the foreign exchange market. Since exchange rates change frequently, traders and investors anticipate exchange rate fluctuations and trade for profit.

Understanding how to look at currency pairs can help you understand the exchange rates between different currencies and make trades and investment decisions in the foreign exchange market.

Slippage is part of trading and is common in the Forex market. Slippage can occur during times of high volatility, low liquidity, major news releases, and important economic data.

FIXIO takes every measure necessary to protect traders from market volatility, and our clients benefit from an advanced trade management system that reduces the risk of negative slippage and guarantees execution at the best available price.

The leverage available to you may vary depending on the instrument you are trading.

The leverage for each instrument is as follows.

For details, please refer to the Financial Instruments page of the official website.

FX: 400 times

Stock Index CFDs: 100x

CFDs on precious metals: 100x

Energy CFDs: 100x

Commodity CFDs: 100x

Virtual currency CFDs: 2x

CFDs on stocks & bonds: 2x

FIXIO offers "MT4 Fixed" accounts with fixed spreads for 9 major FX pairs: EURGBP, EURJPY, EURUSD, GBPJPY, GBPUSD, USDCAD, USDJPY, EURCHF, USDCHF and minor pairs AUDUSD.

Fixed spreads do not fluctuate throughout the day like floating spreads. Fixed spreads include intraday, overnight, and nightly rates, as well as abnormal rates applied during extreme market conditions.

Fixed spread accounts allow you to manage your trading costs more effectively by knowing in advance the pip difference between the bid and ask prices.

The floating spread will fluctuate throughout the day due to market volatility and available liquidity. It represents the best bid and ask prices we can secure from liquidity providers.

The biggest advantage of floating spreads is that you receive the best current market price at the time you are trading, which is often lower than when trading in a fixed spread account. floating spreads, on the other hand, can widen significantly around high-impact news announcements or during times of market volatility.

FIXIO cTrader platform uses market execution, so there is no requote.

For reference, a requote in Forex means that when you attempt to execute a trade, the quoted trade price has changed and you are quoted again at a new price. Re-quotes can be caused by market volatility or reduced liquidity.

A specific example would be the following case.

When a trader tries to place a sell order on a certain currency pair, the trading platform will display the quoted price. However, in situations of low market liquidity or sudden price fluctuations, the quoted price may change in a short period of time before the trader executes the order.

For example, suppose a trader tries to place a sell order for EUR/USD and the offered sell price is 1.2000. However, before the trader clicks on the order, the price may drop sharply in the market and the new price may change to 1.1995. In this case, the trading platform will re-quote and notify the trader to execute the order at the new price of 1.1995.

Requotes occur when it becomes difficult for a trader to execute an order at the quoted price. As prices change due to market volatility or reduced liquidity, the trader must choose whether to accept the requote or execute the order at the new price.

It is important to note that re-quotes are caused by external factors such as market fluctuations or reduced liquidity and are not an intentional manipulation by the broker. However, it is important to choose a reliable broker, as some brokers can cause disadvantages for traders if the frequency or delay of re-quotes is excessive.

Margin levels (%) are displayed on the trading platform and are calculated according to the following formula

Equity divided by Margin x 100.

FIXIO offers negative balance protection (subject to the FIXIO Order Execution Policy) to ensure that you do not lose more than you have invested.

Stopout levels are 20% for all account types.

On cTrader accounts, we use Spotware's "Smart Stopout" logic.

Stop-Loss Orders (Stop-Loss Orders) and Limit Orders (Limit Orders) are types of orders used in trading stocks and foreign exchange (Forex). Each has a different purpose and function.

A Stop Loss Order is an order that an investor uses to minimize losses. This order is set to automatically trigger a buy or sell order when a specific price is reached. Stop Loss Orders are used by investors as a means of limiting losses on positions they hold.

To give a specific example, a stop order can be set up to buy a stock if the stock price may unexpectedly begin to decline. For example, a stop order could be set to automatically sell if the stock price falls 10% from the purchase price. This allows the investor to reduce the risk of suffering a significant loss.

A Limit Order is an order used by investors to lock in profits. This order is set to automatically trigger a buy or sell order when a specific price is reached. Limit orders are used when an investor wants to trade at a specific price.

To give a specific example, in foreign exchange (FX) trading, an investor may have a certain profit target when purchasing a currency pair. For example, a limit order could be set to automatically sell if the price of the currency pair rises 10% from the purchase price. This allows the investor to lock in profits.

The difference between a stop order and a limit order is the condition under which the order is triggered and its purpose. Stop orders are used to limit losses, while limit orders are used to lock in profits. Both types of orders are useful tools that allow investors to automatically buy and sell and manage risk and profit.

In order for cBot to execute trades automatically, your cBot must be running with the cTrader terminal open. Once you close the terminal, cBot will stop trading.

If you subscribe to FIXIO VPS (Virtual Private Server), your cBot will be able to trade 24 hours a day, regardless of whether the cTrader terminal is open or your computer is running.

Swap on forex products is calculated based on the difference in interest rates between currency pairs. Typically, swap occurs when a currency is held and carried over to the next day. The following is a specific example to illustrate how swap is calculated.

As an example, consider the EUR/USD currency pair. Suppose the interest rate on the Euro is 1.00% and the interest rate on the USD is 0.50%.

If a long position (buy position) is held: Suppose a trader holds a long position of 1 lot (100,000 currency units) in EUR/USD and carries it over to the next trading day. Since the interest rate on the Euro is higher than the interest rate on the US dollar, the trader will receive swap points. Swap Points = Number of lots x Swap Point Units x Swap Point Rate

Here, the swap point unit is the normal and the swap point rate reflects the difference in interest rates.

For example, if the swap point rate for one lot of EUR/USD is 0.0025, it is calculated as follows.

Swap point = 1 x 100,000 x 0.0025 = 250 USD

The trader will receive USD 250 in swap points by the next trading day.

In the case of a short position (sell position): Conversely, if the interest rate on the Euro is lower than the interest rate on the USD, the trader will pay swap points. Similarly, swap points are calculated based on the swap point rate. Swap Points = Number of Lots x Swap Point Units x Swap Point Rate

For example, if the swap point rate for 1 lot of EUR/USD is -0.0015, it is calculated as follows

Swap point = 1 x 100,000 x -0.0015 = -150 USD

The trader will be paid $150 USD in swap points by the next trading day.

Swap points may vary by broker or exchange. Also, on weekends and holidays, swap points are usually calculated for 3 days.

Traders should take swap points into account when choosing the length of time to hold a position and the strategy to use. They should also consider the impact of taxes and fees.

The literal translation of the word "leverage" is "lever," meaning that a small force can move a large one.

In this sense, "leverage" in Forex refers to a mechanism that allows you to trade with an amount greater than your original capital.

The biggest advantage of using leverage is that you can make large trades with small amounts of money and manage your funds efficiently. On the other hand, there is a risk of incurring large losses.

The term "leverage" in FX refers to a mechanism whereby funds (margin) deposited with an FX company can be used as collateral to trade in amounts that exceed the deposited funds.

For example, with a foreign currency deposit, if your fund is 100,000 yen, you can only invest 100,000 yen. However, if you use leverage in FX, you can trade more than 100,000 yen if your funds are 100,000 yen, as shown below.

Example of the amount of money that can be traded with 100,000 yen (margin)

In case of 25 times leverage 100,000 yen x 25 times = 2.5 million yen

In the case of 100 times leverage: 100,000 yen x 100 times = 10 million yen

For leverage of 400 times: 100,000 yen x 400 times = 40 million yen

For example, having a leverage of 1:20 is the same as having a margin requirement of only 5% of the total amount traded.

Excessive use of leverage is of course very dangerous, as it can increase profits and losses. This can result in large losses and can lead to stopouts, or automatic closure of positions.

This is because the collateral available to keep potential losses below the "maintenance margin" required to keep the position from being liquidated is much less as a % of the position when higher leverage is used.

Also note that as leverage increases, the impact of spreads and swap fees on invested capital increases as a %.

For example, if the spread (%) on a financial instrument is 0.1% and you start trading at 20x leverage, the spread cost (%) on your margin deposit will be 2%.

For example: with a leverage of 1:5, you would need to deposit EUR 20,000 to open one lot of EURUSD (100,000), but with a leverage of 1:30, you can open the same trade for only EUR 3,333.

Please refer to the Margin Calculator. Here you can test the amount of margin required to open a trade with different leverage and different lot sizes.

VWAP stands for "Volume Weighted Average Price" and applies to market execution orders.

If the requested volume is not all available at the same price, the order will automatically execute the maximum volume at the best available price, then execute the remaining volume at the next best price, and so on. All of these prices are then averaged together to arrive at the price at which the order will be executed (VWAP).

All stop orders are subject to "market execution" when triggered. This means that FiXi (Fixx FX) will automatically aggregate all available liquidity at the best possible price and execute the stop order at the first available VWAP. The VWAP price may be equal to, above, or below the requested price.

See the relevant section of our Order Execution Policy.

A market execution order, or market order, is intended to buy or sell at the current market price, subject to available liquidity. If there is not enough liquidity at the top to fill a client's market order, the system will automatically aggregate the volume received from third-party liquidity/price providers and execute the market order on "volume". Weighted Average Price ("VWAP"). Subject to liquidity available at the time of execution.

Example: Market thickness for EURUSD The image above shows a snapshot of market information for EURUSD.

The right side shows the ASK price (price at the time of purchase).

The left side displays the BID price (the selling price).

Each tier displays the volume available in each price tier. For example, for transactions of 2.50 lots or less, you will receive the highest book price (the first row of prices). And for transaction sizes above this, the overall price will be calculated according to the respective price tier and available volume.

For example, let's say you want to sell 8 lots (800,000 Euro units). The order is executed as follows

250,000 * 1.16520 = 291,300

500,000 * 1.16519 = 582,595

50,000 * 1.16518 = 58,259

Then sum all tiers = 932,154 and divide by the unit trade size.

932,154 / 800,000 = 1.16519 (rounded to 5 decimal places)."

A "Market Order" applies to the FiXi (Fixi FX) cTrader platform and instructs the market to place an order at the current market price, whatever the current market price may be. Market orders are executed at VWAP (volume weighted average price). This means that you may receive a price above, below, or above the price displayed when you execute your order.

Market execution also applies to all "stop" orders across all of our platforms. (stop-loss, stop-out, and pending stop orders).

Because different LPs have different prices and available liquidity, available volume will be tiered and large volume orders may be executed at prices that are not the "best price". The top of the book means that the best bid/ask price will be streaming on the platform. However, Market Depth is much more complex than this, and Market Execution will explain this. For more information, see the question "What is VWAP?" for more information.

A Stop-Loss Order (Stop-Loss Order) is a type of order that traders use to minimize losses. A Stop-Loss Order automatically triggers a buy or sell order to close a position when a specified price is reached.

Specifically, stop loss orders are used in the following situations

Loss Cutting Purpose: Traders use stop loss orders to automatically close a position when the position loss reaches a predetermined maximum loss amount. This prevents significant losses and helps manage risk.

Reverse Market Movement: Stop Loss orders are used to minimize losses when the price of a currency pair in which the trader has a position unexpectedly moves in the opposite direction. The position is automatically closed when the price reaches the specified level.

A stop loss order is an order type that a trader sets up on the trading platform. The trader sets a target loss level when taking a position and instructs the platform to automatically close the position when the specified price is reached.

For example, suppose a trader has a long position in the EUR/USD currency pair and the current price is 1.2000. The trader sets a Stop Loss order at 1.1950 to minimize losses. If the price reaches 1.1950, the trader's position is automatically sold. This allows the trader to limit losses to 1.1950 even if the price unexpectedly continues to fall.

Stop loss orders are an important risk management tool that traders should actively utilize to limit their losses. Traders should set appropriate stop loss levels according to their own risk tolerance.

A Take Profit Order is a type of order used by traders to lock in profits. A Take Profit Order automatically triggers a buy or sell order to close a position when a specified price is reached.

For example, a Fix Profit Order is used in the following situations

For profit taking purposes: Traders use take-profit orders to automatically close a position when the profit on the position reaches a predetermined target profit amount. This ensures that profits are locked in.

Predictive Market Movement: Use a take-profit order to lock in profits when the price of the currency pair in which the trader has a position moves as expected. The position is automatically closed when the price reaches the specified level.

A take-profit order is an order type that a trader sets up on the trading platform. The trader sets a target profit level when taking a position and instructs the platform to automatically close the position when the specified price is reached.

For example, suppose a trader has a long position in the EUR/USD currency pair and the current price is 1.2000. The trader sets a take-profit order at 1.2050 to lock in profits. If the price reaches 1.2050, the trader's position is automatically sold. This allows the trader to lock in profits up to 1.2050 if the price continues to rise as expected.

Take-profit orders are a useful tool for traders to ensure that they can lock in profits. The trader should set the appropriate profit level according to his or her profit target. Also, since a take-profit order may conversely close a position before the price reaches the target level, the trader must assess the situation properly and be careful in setting the take-profit level.

The spread is the difference between the bid and ask prices of a currency pair. The bid price represents the highest price for a buy order in the market, while the ask price represents the lowest price for a sell order in the market. Spreads vary among brokers and exchanges, but are generally quoted in the form of fixed or variable spreads.

This is illustrated with a specific example:

For example, suppose the sell price of the EUR/USD currency pair is 1.2000 and the buy price is 1.2005. In this case, the spread is 0.0005 (or 5 pips), the difference between the sell and buy prices. If a trader places a sell order on this currency pair, the trader's sell order is executed at 1.2000 and the trader sells the currency at that price. Similarly, if a trader places a buy order, the trader's buy order is executed at 1.2005 and the trader buys the currency at that price.

The spread acts as a commission for the broker or exchange. The broker makes a profit by receiving the difference between the selling price and the buying price. Spreads usually vary depending on the liquidity and market conditions offered by the exchange. Typically, spreads for major currency pairs (e.g., EUR/USD, GBP/USD) are relatively narrow and have low transaction costs due to high liquidity. On the other hand, spreads for minor and exotic currency pairs are generally wider and tend to have higher transaction costs.

For traders, spreads are part of the cost of trading, and it is common practice to choose brokers that offer narrower spreads. The narrower the spread, the better the trader can get a better price. Spreads also vary with market liquidity and trading hours, so traders should consider market conditions when choosing the best time to trade.

If you would like to inquire about your order, please provide your "trading account number" and "trading order number" to our customer support and then ask your question. We will answer you with an inquiry ticket.

Remember that a buy position is opened at the sell price (and closed at the buy price) and a sell position is opened at the buy price (and closed at the sell price).

Hence, Stop Loss, Take Profit, and Pending orders must be triggered by the bid or ask price displayed on the price chart before they can be executed.

The Ask price is always higher than the Bid price because it includes the FIXIO spread. Therefore, the spread at the time the order is triggered must be taken into account.

For example, if you initiate a sell trade on EURUSD at 1.15700 and set your stop loss at 1.15750, this means that your stop loss will be triggered when the ask price reaches 1.15750.

Hence, if the spread at that point is 1.5ips, the order could be closed when the price on the chart is only 1.12735.

The price chart displays the BID price by default.

If you are unable to see the current ASK price on the platform, please see the FAQ: How do I view the ASK price on the platform?

Swap rollover is the process of adjusting the difference in interest rates that occurs when a currency pair is carried over to the next day. Typically, positions with a date two business days later are automatically rolled over to the next trading day in the forex market.

This is illustrated with a specific example.

Suppose a trader holds a long position in the EUR/USD currency pair (a position in which he buys euros and sells US dollars). In this case, the trader must pay interest on the USD while receiving interest on the EUR. When a rollover occurs, the trader will carry over the position held to the next day, re-establishing the right to receive interest on the euro and the obligation to pay interest on the US dollar.

The specific calculation depends on the interest rate differential between each currency and the volume of the currency pair traded. In general, carrying over a position in a currency with a higher interest rate can be profitable and carrying over a position in a currency with a lower interest rate can be costly.

For example, consider a trader holding a long position in the AUD/JPY currency pair. If the Australian policy rate is higher than the Japanese policy rate, the trader will receive swap points. Therefore, by rolling over the long position to the next day, the trader is entitled to receive interest on the Australian dollar.

Rollover is usually based on 21:00 GMT (or 22:00 GMT). If you continue to hold a position past this point, swap points will be added or subtracted until the next trading day. However, on weekends, three days' worth of swap points are generally calculated.

Receiving or paying swap points from a rollover depends on the interest rate differential between the currency pairs a trader holds. Swap rates and commissions offered by brokers may also be affected. Traders should consider rollover information when considering their swap point strategies and risk management.

Yes, micro lots are available on all our platforms with our standard account types.

FIXIO offers a Negative Balance Protection scheme. This is a mechanism designed to prevent investors from losing more than their margin. Negative protection is usually provided by brokers and ensures that traders do not suffer additional losses due to extreme market fluctuations or sharp price falls.

A specific example is given below.

Suppose a trader holds a margin of $10,000. If the trader takes a position using high leverage and a market plunge results in a loss and a margin shortfall, a negative protection mechanism comes into play. The broker will take steps to cover losses above the margin to prevent the trader's account from going negative.

For example, suppose a trader has a position worth USD 1 million on a USD 10,000 margin. A sharp fall in the market causes a loss on the position, reducing the margin to USD 500. In this case, the broker ensures that the trader does not suffer additional losses beyond USD 500 through a negative protection mechanism. The broker adjusts the trader's account so that it does not fall below zero, preventing the trader from incurring a liability.

Negative protection is an important factor for traders in terms of risk management. Providing negative protection is particularly important when using high leverage or when sharp market fluctuations are expected. However, the provision of negative protection is subject to conditions and restrictions by brokers, so traders should understand the services offered by brokers and the details of negative protection and choose the right broker.

Log in to FIXIO My Page and select the "Request Withdrawal" button.

Select "PrimoPay" as the withdrawal method, enter your PrimoPay ID, and click the "Execute" button. Once you click the "Execute" button, your withdrawal request will be completed. The withdrawal amount will be reflected in your PrimoPay wallet within 30 minutes during business hours.

Yes, as long as there are no open positions in the particular trading account from which you are transferring. If trading is taking place over the weekend, funds cannot be transferred from the trade to the wallet until the market reopens. Weekend hours begin at market close on Friday (22:00 UK time) and end at market open on Sunday (22:00 UK time).

How do I obtain my bank account details?
Log in to the FIXIO My page, select "Deposit", choose a bank transfer method, and enter the required information. The relevant bank account details will appear on the screen and can be used to send money to us.

During normal business hours, withdrawal requests are usually processed within 30 minutes. If a withdrawal request is received outside of business hours, it will be processed the next business day. Once processed by us, it takes less than 30 minutes for the withdrawal to appear in your PrimoPay wallet.

There are several reasons why a credit or debit card may be declined. You may have exceeded your daily transaction limit or the available credit or debit amount on your card. Or you may have entered incorrect numbers in the card number, expiration date, or CVV code. For this reason, please verify that these are correct. Also, make sure the card is valid and has not expired. Finally, contact your issuer to verify that the card is authorized for online transactions and that no safeguards are in place to prevent charges.
 

Sign in to the FIXIO My page using your email and password.
Open the 'Wallet' section and click the 'Deposit' button.

You can now choose from a range of convenient payment methods. All deposits and withdrawals are processed without any fees from the FIXIO side. Select a method and specify the amount you wish to deposit.

Next, enter the payment details and follow the on-screen instructions to confirm the payment. Once approved, the deposit amount will appear in your FIXIO Wallet balance or designated trading account and will also appear in your trading history. You can now transfer funds to your account and start trading.

Log in to FIXIO My Page and select the "Request Withdrawal" button.

Select "PrimoPay" as the withdrawal method, enter your PrimoPay ID, and click the "Execute" button. Once you click the "Execute" button, your withdrawal request will be completed. The withdrawal amount will be reflected in your PrimoPay wallet within 30 minutes during business hours.