Frequently Asked Questions

You can open a trading account in the name of your company through the normal sign-up procedure.

Enter the personal information of the person who will be the authorized representative, log in to the FIXIO My Page, and upload official company documents such as a certified copy of corporate registration and articles of incorporation.

Upon receipt of all required documents, our back-office department will verify them and assist you in opening a corporate trading account.

FIXIO offers no-swap accounts due to religious reasons. However, fees may apply when trades in certain instruments are open for a specific number of days. To apply for a swap-free account, please contact Customer Support.

To open a joint account, each of you must first open a separate FIXIO account and then complete the joint account application form.

Please contact our Customer Support Department for a joint account request form.

Please note that joint accounts are only available to married couples or first degree relatives.

Yes, you can use up to five different trading accounts at FiXi (FIXIO ). You can open additional trading accounts via the FIXIO My page.

At FIXIO, you can open a trading account in "USD".

VIP Premium accounts are offered to select customers who deposit $20,000 or more and trade aggressively and in large volumes.

VIP customers can trade at low spreads and commissions, so simply by having a VIP account, you can reduce your trading costs and earn profits. 

See "Trading Account Types" for more details.

Yes, we offer demo accounts. A demo account is a valuable trading tool for beginners to learn how to trade and for experienced traders to try and test new strategies in a risk-free environment.

A demo account can be opened through the FIXIO My Page.

Please note that while a demo account presents real market conditions and prices, it is a simulation and may not always reasonably reflect all market conditions, as it may not work as well as a live account during periods of high volatility or low liquidity (market openings, news announcements, etc.). Please keep in mind that the account may not be able to reasonably reflect all market conditions at all times.

You can open as many demo accounts as you wish. Demo accounts can be funded via FIXIO My Page.

Please note, however, that demo accounts become invalid after 180 days.

Please note that while the demo account presents actual market conditions and prices, it is a simulation and may not always reasonably reflect all market conditions, as it may not work as well as a live account during periods of high volatility or low liquidity (market openings, news announcements, etc.). Please note that the margin and leverage settings are subject to change without notice.

Margin and leverage settings may differ between demo and live accounts, and you should not expect that success in a demo account will be replicated in live trading. Therefore, we strongly recommend that demo accounts be used only as a learning tool for inexperienced traders or as a place to test new trading strategies.

You can proceed to the account opening procedure by clicking the "Open Live Account" button on the official FIXIO website. Enter your name, country of residence, e-mail, nationality, date of birth, and cell phone number into the account opening form and set a password.

Next, we need your residential address. To ensure that we have your best interests at heart, we ask that you provide your occupation and educational background. This is where you will set up your default trading account settings.

You can then open additional real or demo accounts with other settings at any time. Immediately thereafter, please complete the identity verification process by clicking on the "Identity Verification" button on the My Page and uploading the images of the required documents.

The FIXIO team will send you an email with basic trading account information. Once you have completed the necessary verification process to start trading with FiXi, please deposit the funds into your trading account.

Various account types are available.

STP Standard
This is an account that allows you to trade based on the amount offered by FIXIO's partner financial institutions. This is ideal for beginners and customers who wish to trade in the medium to long term.

 ECN Standard
This is an account that allows you to trade directly through the interbank market. This account is best suited for customers who wish to trade in large amounts or for scalping trades.

STP Premier
An account with narrow spreads where trades are based on the amounts quoted by FIXIO's partner financial institutions. This account is best suited for advanced traders and customers who wish to engage in medium- to long-term trading.

 ECN Premier
This is a VIP-only account that allows you to trade directly through the interbank market at a reasonable trading commission rate. This account is best suited for customers who wish to trade in high volume or scalp.

Please refer to the attached image and the comments below regarding the copy trading option.

If you are using the PC version:

1. First, please log in to cTrader.

2. Click on the item labeled "Copy" in section ① of the options list on the left.

3. A list of copy destinations will be displayed. Please select your preferred strategy (copy destination) and click "Start Copying".

If you are using the mobile version:

1. First, please log in to the cTrader app.

2. Tap on the item labeled "Copy" in part A of the bottom menu bar.

3. A list of copy destinations will be displayed. Please tap on your preferred strategy (copy destination), enter the investment amount, and then tap "Start Copying".

4. In part B, there are buttons for "List of Copy Destinations", "List of Active Copy Destinations", and "Favorites".
   
   

    

   

    

    

    

    

   

    

If a trading account number different from the one you opened on My Page is displayed in the cTrader app, you can resolve this issue by the following method:

1. Currently, you are logged into the cTrader app with a different email address that is not registered with us, so please log out.

2. After that, please log back into the cTrader app using the email address registered with FixiFX.

If the issue is not resolved by the above method, please contact customer support again.

Please click on the link below to start opening a new account.
https://clientportal.fixifx.com/register/trader

Simply enter the required information in sections ① to ⑤ and click on ⑥ to complete the opening of a new account.

*If you have a referrer, please enter the customer ID of the referrer in the referrer ID field.

Please log in to My Page.

The login URL is as follows:

https://clientportal.fixifx.com/login

1. Select "Trading Accounts"

2. Select "Live Account"

3. Click "Open New Trading Account"
   

4. Select "Live Account"

5. Choose "Live"

6. Select "CFD (Hedging)"

7. Choose your preferred "Currency"

8. In the "Remarks" field, please enter any content you wish.

9. After that, click the "Save" button to complete the account opening process.

If you want to transfer funds from your wallet to a sub-account (copy trading account),

1. First, transfer funds to the 'main account' that holds the 'sub-account'.

2. Then, when you start copy trading with the 'sub-account', or add funds for copy trading to the 'sub-account', the funds will automatically be transferred from the 'main account' to the 'sub-account'."

Please follow the steps below to verify the customer ID:

First, access the following link and log in.

After logging into the FIXIO dashboard:

1. Click on the "Your Name" section displayed under the menu bar.

2. A submenu will appear, and the "User ID" displayed in section ② will be your customer ID