The bankrupt cryptocurrency exchange, FTX, has said it will launch a portal “in the coming weeks” for customers owed by the global crypto trading platform FTX.com and its affiliates to state their claims. The exchange stated this on a website, claims.ftx.com, where the portal will be hosted.

FTX Plans to Repay Customers

On June 28th, John Dorsey of the bankruptcy court in the District of Delaware, United States, ordered that customers of the exchange and its affiliated entities including sister trading firm Alameda Research, submit their ‘proofs of claim’ on or before 4 pm EST on September 29, 2023.

These customers include individuals, corporations, joint ventures and trusts, among others, who were owed in the form of fiat currency, cryptocurrency or other forms of assets before FTX filed for bankruptcy protection in November.

The order follows a customer bar date motion filed by FTX and its affiliates on June 14, 2023, requesting the court to permit the deadline for customers to file the proofs of claim. The bankrupt exchange also sought court permission for the method it intended to adopt to obtain the claims.

Following the approval of the order, FTX announced on Twitter that it is working to finalize the claims.ftx.com website. A message on the website also informs customers they will be updated with information once available.

“This site will serve as the Debtors’ Customer Claims Portal which will be launched in the coming weeks as a result of recent amendments to the filed schedules. Customers will be notified through email and the official FTX Twitter account when the portal is open,” a message on the website reads.

FTX EU and Japan Are Exempted

Meanwhile, the bankruptcy judge’s court order exempts customers of FTX Japan and FTX EU who have withdrawn their funds from filing the proofs of claim. The order also prohibits the customers from filing their claims against any of the founders of FTX and its subsidiaries, including Sam Bankman-Fried, the Founder and former CEO who is facing charges from US prosecutors.

This is even as FTX EU, whose license has been temporarily suspended by the Cyprus Securities and Exchange Commission, recently launched a new website for its customers to request balance withdrawals, Finance Magnates reported. Earlier in the year, FTX Japan’s users withdrew $50 million within a day after the balance withdrawal process was resumed.

Bankman-Fried’s crypto empire crumbled in November, triggered by a bank run following the revelation that now-bankrupt FTX.com was using its customers’ assets to prop Alameda Research.