[Important] Apology and Explanation Regarding the Partner Reward Reflection Issue

Dear Valued Customers,

Thank you very much for your continued support of FIXIO Securities.

We would like to inform you that a system error has been identified in the calculation of partner rewards, which has resulted in some customers' reward amounts not being properly reflected. As a result, there is a possibility that the calculated reward amounts delivered to some customers may be inaccurate.

We are currently working to identify the cause and implement a prompt correction. Affected customers will be contacted individually, and any necessary adjustments will be made accordingly.

We sincerely apologize for the inconvenience this may have caused and appreciate your continued trust and support. Our entire team remains committed to providing you with reliable service.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your continued patronage of FIXIO Securities.